Q: Are we a legit company with a verified connection?

A: Hell yeah!! After 2 years of providing this amazing service, we've been rewarded with the McAfee stamp of approval showing our verification and that we can be trusted.

Q: How do I track my Black Out Deals order?

A: All delivery and tracking information will be in your account dashboard and sent in an email.

Q: What are the delivery options and times?

A: Standard delivery and free delivery are our two options. Both options take the same time, however, the free delivery option is only applied to orders over £50. Average delivery time is 4 to 10 working days for domestic and 7 to 12 working days for international. Our products are worth the wait we promise!

Q: How do I return something bought from Black Out Deals?

A: Simply send us an email detailing the issue and why you would like to return the product so we can begin the return process on our end then send the product to Black Out Deals, ARMLEY MANOR, MISTRESS LANE, Leeds, LS12 2HL, United Kingdom, be sure to check our refund policy HERE

Q: How do I get in touch with customer services?

A: Email us at or write to us. More details on the Contact Us Page.

Q: How can I see my order history?

A: Just go onto your account page and the order history will be displayed there. 

Q: Will I receive promotional emails from Black Out Deals?

A: If you are part of the BlackOut family or just an email subscriber then yes you will. You can opt out of these on your BlackOut account details page or at the bottom of any of our emails. However, you will be missing out on all of the members-only rewards and some crazy deals that you will end up regretting. Just a warning.

Q: Who writes these FAQs anyway?

A: The system that runs the BlackOut website became self-aware at 8:17 a.m. October 2017.

Spin to win Spinner icon